Alin Florin Popescu

Following my promotion, responsibilities included:

• Led IT infrastructure initiatives, mentored team members and conducted technical interviews.
• Engaged clients and stakeholders; produced operational reports and coordinated contract-related meetings.
• Performed cloud cost analysis and optimizations (up to 20% savings).
• Scheduled and implemented Azure resources rehosting/replatforming and migration with ATAData.
• Managed hybrid infrastructures and cloud only environments (Azure, AWS, GCP).
• Managed IaC (Terraform) and CI/CD pipelines with Git operations.
• Created automation scripts for repeterive actions (PowerShell, Bash) like daily check activities.
• Documented IT infrastructure, processes, and procedures.

Managed and maintained the infrastructure of Deloitte Italy and client companies. Key responsibilities included:

• Resolved incidents, implemented changes, and completed tasks within SLA guidelines
• IT infrastructure monitoring on Cloud and On-Prem with Zabbix
• Performed cloud cost analysis and proposed optimizations to clients
• Designed, implemented, and managed a multi-platform virtualized infrastructure
• Managed domain services, including Active Directory, DNS, DHCP, GPO, shared folders, and patching
• Administered and secured Citrix Cloud environments
• Documented IT infrastructure, processes, and procedures
• Contributed to infrastructure automation using scripting (PowerShell, Bash) and IaC (Terraform)

Provided help desk and systems support to client companies and their employees. Key responsibilities included:

• Resolved incidents, implemented changes, and completed tasks within SLA guidelines
• Monitoring tool installation (Zabbix, Nagios, GLPI) on Cloud and On-Prem
• Creation, management, and configuration of virtual machines (Windows and Linux) in various environments
• VEEAM installation and configuration for backup/restore
• Users' permissions, GPO, and mail management
• Sophos Enterprise Antivirus installation, configuration, and management
• Documented IT infrastructure, processes, and procedures

Provided IT assistance to Beckman Coulter's Italian office in collaboration with the IT Manager and corporate teams. Key responsibilities included:

• Incident, change, and task resolution at second and third levels with adherence to SLAs, ensuring timely resolution and customer satisfaction
• Managed local servers, network, and security in collaboration with level 2 support in other countries, demonstrating strong coordination and problem-solving skills in a multinational environment
• Oversaw user permissions, groups, and GPO management, showcasing detailed knowledge of user access control and security policies
• Handled computer, VoIP, and mobile device inventory, configuration, and provided basic user training, maintaining comprehensive documentation and user support
• Managed Veeam backup and restore processes, ensuring data integrity and disaster recovery preparedness
• Led change management initiatives for IT upgrades, including user communication, training, and post-implementation support to ensure smooth transitions

Diploma in Computer Science and Telecommunications