I am Popescu Alin

Hey there! I'm a Romanian guy who grew up in Italy and now calls Milan home. I absolutely love everything to do with Information Technology, Electronic Devices, and Smartphones. One thing I really enjoy about IT is how it's always changing and evolving.

About Me

I am an Experienced Senior System Administrator with a strong background in managing and leading IT support services. I have proven track record in providing exceptional IT support, managing IT infrastructure, and leading teams to ensure seamless IT operations. Skilled in incident management, problem-solving, and implementing best practices to enhance service delivery and operational efficiency.

Resume

Job Experience

Senior System Administrator

Deloitte Consulting

June 2024 – Present

Following my promotion, my responsibilities expanded to include:

Provided leadership and direction within the IT infrastructure team, setting targets and goals for improvement.
Communicated with clients regularly to ensure their satisfaction with IT services and support.
Conducted comprehensive reviews of clients' existing IT infrastructure to identify opportunities for cost reduction and resource optimization.
Developed and presented detailed reports and recommendations to clients, outlining potential improvements and cost-saving measures.
Collaborated with clients to implement recommended changes, ensuring a smooth transition and minimal disruption to their operations.
Provided ongoing support and follow-up to monitor the effectiveness of implemented changes and to address any emerging issues.
Mentored new team members, providing comprehensive training on company processes, tools, and best practices.
Scheduled and coordinated activities for new team members, with approval from management, to align with project timelines and business objectives.
Monitored progress and provided ongoing support and guidance to new resources, addressing any challenges they encountered.
Fostered a collaborative and supportive team environment, encouraging continuous learning and development.
Acted as a point of contact for new hires, facilitating their integration into the team and ensuring they have the resources needed to succeed.
Conducted technical interviews to assess candidates' knowledge and suitability for the role.

System Administrator

Deloitte Consulting

March 2022 – June 2024

As part of my role, I was responsible for managing and maintaining the infrastructure of Deloitte Italy as well as other client companies.

Resolve incidents, changes, and tasks reported on ServiceNow by monitoring tools or users, while adhering to SLA
Regularly perform cloud cost analysis, propose optimizations to clients, and schedule project timelines for approved adjustments.
Monitor IT infrastructure on Cloud and On-Prem with Zabbix
Create and manage virtual machines, predominantly Windows but also Linux, in On-Prem environment (on Hyper-V or VMware) or in Cloud (Azure, AWS or GCP)
Manage domains, including Active Directory, DNS, DHCP, GPO, Shared folder, and patching
Manage Citrix Cloud infrastructure and permission
Create and update documentation

Help Desk Specialist

VeePee

January 2022 - March 2022

In my role, I provided IT support to the VeePee Italian office in collaboration with external contractors.

Resolving Incidents, Changes, and Tasks reported on Jira or via Slack, while ensuring adherence to SLAs
Managing Users, Computers, Servers, Mobile Devices, Permissions, and Emails using Active Directory, Google Admin Console, Slack, or WebEx
Configuring and managing computers, as well as maintaining an inventory on GLPI, and providing basic training to users
Managing contracts and related activities with ISPs, printers, telephony systems, and consultants
Creating and updating documentation on Confluence

System Administrator

E.tere@

February 2019 – February 2020

The job consisted in providing help desk and systems support to our client companies and their employees.

Resolving Incidents, Changes, and Tasks reported on ServiceNow, OTRS, Remedy by monitoring tools or Users, respecting SLA
Installing Monitoring tools (Zabbix, Nagios and GLPI) Infrastructure on Cloud and On-Prem with
Creating, Managing and Configuring Virtual Machines, primarily Windows but also Linux, in On-Prem environments (VMware) or in Cloud (Azure)
Installing and Configuring VEEAM for backup/restore on VM or Shared
Managing Users' Permissions, GPO, and Mails on Office 365, Azure AD, or Active Directory
Installing, Configuring, and Managing Sophos Enterprise Antivirus
Creating and Updating Documentation on internal Wiki

Freelancer

Beckman Coulter SRL - Danaher

October 2016 - February 2019

The job consisted in providing IT assistance to the Beckman Coulter’s Italian office in collaboration with Italian IT Manager and the Corporate Teams.

Incident, change, and task resolution at second and third levels with adherence to SLAs, ensuring timely resolution and customer satisfaction.
Managed local servers, network, and security in collaboration with level 2 support in other countries, demonstrating strong coordination and problem-solving skills in a multinational environment.
Oversaw user permissions, groups, and GPO management, showcasing detailed knowledge of user access control and security policies.
Handled computer, VoIP, and mobile device inventory, configuration, and provided basic user training, maintaining comprehensive documentation and user support.
Managed Veeam backup and restore processes, ensuring data integrity and disaster recovery preparedness.
Led change management initiatives for IT upgrades, including user communication, training, and post-implementation support to ensure smooth transitions.